Cancellation Policy

At Sunflower Home Cleaning, we value your time and reserve your appointment especially for you. To ensure fairness for both our clients and our team, we kindly ask that all schedule changes be made with adequate notice. Kindly note:

  • Cancellations or reschedules made more than 48 hours before your appointment will incur no fee.

  • Cancellations made within 24–48 hours of the scheduled service will be subject to a $75 late cancellation fee.

  • Cancellations made with less than 24 hours' notice will result in the loss of your full deposit.

  • If entry is not available within 15 minutes of the scheduled arrival, the visit may be considered a cancellation, thereby resulting in the loss of your full deposit.

  • Deposits are non-refundable under short-notice or no-show conditions.

  • We understand that emergencies happen. If you're facing an unexpected situation, please reach out — we’ll do our best to accommodate where possible.

    Thank you for respecting our team's time and helping us continue to provide reliable, high-quality service to all of our clients.

Service Agreement

This Service Agreement ("Agreement") is made between Sunflower Home Cleaning ("Provider") and the client ("Client") for cleaning services.

Services will be performed on the date and time agreed upon by both parties. The Client agrees to provide Provider with access to the property. If entry is not available within 15 minutes of the scheduled arrival, the visit may be considered a cancellation.

All cleaning products and tools are provided by the Provider. If the Client has allergies or product concerns, they must notify Provider in advance. Please note, Provider does not clean mold/infestations.

A $150 non-refundable deposit is required to secure the appointment. Remaining balance is due upon completion of service. Payment may be made via Stripe (credit/debit card) or other method agreed upon. Cancellations made with more than 48 hours’ notice will incur no penalty. Cancellations made within 24–48 hours will be subject to a $75 fee. Cancellations made with less than 24 hours’ notice or no-shows will result in loss of deposit.

Sunflower Home Cleaning takes great care in your home. In the rare event of damage, Provider will notify Client immediately and take appropriate steps. Provider will take reasonable care in cleaning but is not responsible for pre-existing damage, unstable fixtures, improperly installed items, or normal wear and tear. Client agrees to notify Provider of any items requiring special care. Provider shall not be liable for damage to items not disclosed or for accidental breakage of low-value or fragile items (e.g., picture frames, ornaments, etc.). Client agrees to waive any claims for damages, losses, or liabilities arising out of or related to cleaning services provided, except in cases of gross negligence or willful misconduct. The Client agrees to secure pets, valuables, and breakables.

From time to time, Sunflower Home Cleaning may take photos of non-personal areas (such as tidy rooms, organized spaces, or before-and-after shots) to showcase Provider work on their website, social media, or other marketing materials. These images will never include identifiable personal information, people, or private belongings, and Provider will always take care to respect the Client’s privacy.

Please let Sunflower Home Cleaning know if you do not want photos/videos of your home included in social media and marketing materials.